Refund policy
For Online Purchases on myturin.com
Important — Purchases made through a retailer
Turin products are sold primarily through our retail partners. If you purchased your product from a retailer (online or in-store), returns and exchanges must be handled according to that retailer’s return policy.
To find affiliated partners and product availability, visit our Retailers page. For product support (warranty/service, parts, or general questions), please start on our Contact page and select the appropriate request type.
30-Day Return Window (myturin.com Orders Only)
Return requests for eligible items must be submitted within 30 days of delivery. To qualify, items must be unused, in the same condition as received, and returned in the original packaging, with proof of purchase.
How to Request a Return
To request a return for an online purchase made on myturin.com, submit a request using our General question form. Please include:
- Your order number
- The item(s) you want to return
- The reason for the return
- Photos (required if the item arrived damaged or incorrect)
Returns sent without prior authorization will not be accepted.
Return Shipping and Delivery Fees
Change-of-mind returns: For eligible returns that are not related to a defect, damage, or an incorrect item, original shipping and delivery charges are non-refundable. The customer is also responsible for all return shipping costs.
Defective, damaged, or incorrect items: If an item is defective, arrives damaged, or is not the item you ordered, please contact us before returning it. If the issue is confirmed, Turin will provide an appropriate resolution and will cover the return shipping costs associated with that resolution, where applicable.
Non-Returnable / Final Sale Items
The following items are final sale and are not eligible for return or refund:
- Parts and consumables (including, without limitation: motors, filters, light bulbs, and similar components)
- Custom or special-order items
- Gift cards
- Sale items
For parts-related questions (compatibility, missing parts, replacement parts), please use our Parts / Compatibility form.
Damages, Defects, or Wrong Items Received
Please inspect your order upon delivery and submit a request as soon as possible if your item is defective, damaged, or incorrect. Include clear photos so we can evaluate and resolve the issue.
For warranty/support requests, please use our Warranty / Support form.
Exchanges
We do not offer direct exchanges. If eligible, please request a return and place a new order once the return is approved.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be issued to the original payment method. Processing times vary by bank or credit card provider.
Need Help?
If your question is not related to returns, please visit our FAQ page. For any request, start on our Contact page to select the correct form.