FAQ

Turin products are sold primarily through our retail partners.

Please visit our Retailers page to see affiliated online retailers and find product availability.

Our product availability may differ depending on the retailer and region.

See our current list of partners on the Retailers page and look at different retailer to find your product!

Store inventory and display availability are managed by the retailer.

We generally can’t confirm store-level stock—please check directly with the retailer.

Our website may offer select items, parts, and accessories, while most main products are sold through retailers online.

For product availability, refer to the retailer listings and product pages.

A limited warranty is included with each product. Warranty terms can vary by product model. Please refer to the documentation included with your product.

Returns and exchanges are generally handled under the retailer’s policy.

If you’re experiencing a product issue (damage/defect/missing part), please submit a Warranty/Support request with proof of purchase and photos.

To help us process your request faster, please include: retailer name, purchase date, order/invoice number (if available), product model/SKU (if known), and a clear description of the issue.

If necessary, attach proof of purchase and photos (and packaging photos if the item arrived damaged).

Please submit a Warranty/Support request with proof of purchase and clear photos of the issue.

If the item arrived damaged, include photos of the packaging as well.

Typical response time is 2–3 business days (ET), Monday to Friday.

We review the information provided (proof of purchase + photos/videos + description).

If anything is missing, we’ll ask for it so we can confirm the best solution.

For purchases made 3+ years ago, we may request the part’s serial number for safety and compatibility verification.

If you can’t find the right part on your product page and/or you’re unsure, please submit a Parts/Compatibility request.

A photo of the part helps us confirm compatibility faster.

Include your product model (and SKU if known), the part you need, and clear photos (part and/or product label).

Photos help us identify the correct match faster.

1. For a missing part related to a product issue or delivery problem, please submit a Warranty/Support request (include proof of purchase + photos).
2. For a replacement part or confirm compatibility, please submit a Parts/Compatibility request.

Yes — photos/videos help us diagnose the issue!

You can upload them directly into our forms for us to confirm compatibility faster.

Returns and exchanges are generally handled under the retailer’s policy directly.

If you have a product issue (damage/defect/missing part), contact us by submitting a Warranty/Support request and include proof of purchase and photos.

We have a 30-day return policy for eligible items purchased from our store.

Some items may not be eligible.

Please review our Refund Policy for details or contact us.

Parts are final sale and non-refundable.

Including items like motors, filters, and other parts/accessories sold through our online store.

Contact us and provide your order details and proof of purchase.

We’ll confirm next steps based on eligibility.

No — we are not affiliated with in-home technicians or installation professional services.

No — we currently do not offer in-home installation or certified technician services.

For a product issue:

• Submit a Warranty/Support request.

If it’s informational only:

• Submit a General Question request.

You will need to provide your product model/SKU and clear photos if relevant.

Turin is a Canadian family brand focused on delivering quality products through a network of trusted retail partners.

We offer products across categories such as kitchen, bathroom, and flooring, depending on the retailer and availability.

For more information about us, please visit our About Us page

We work with manufacturers and suppliers across North America and Asia to meet quality and compliance standards.