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Need help with a Turin product? To help us respond faster, please choose the request type below and include the details requested.

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Frequently asked questions

Have a quick look at the FAQs below first — you might find your answer right away!

Need more details? Visit our full FAQ.

Where can I buy Turin products?

Please visit Our Retailers page for more information on product availability.
What is your response time?

Typical response time is 2–3 business days (ET), Monday to Friday.
I bought from a retailer — who handles returns/exchanges?

Returns and exchanges are generally handled under the retailer’s policy.

If you’re experiencing a product issue (damage/defect/missing part), submit a Warranty / Support request with proof of purchase and photos.
My product arrived damaged / is missing a part — what should I do?

Please submit a Warranty / Support request with proof of purchase and clear photos of the issue.

If the item arrived damaged, include photos of the packaging as well.

I need a part — how do I confirm compatibility?

If you can't find the right part on your product page and/or are unsure, please submit a Parts / Compatibility request.

A photo of the part helps us confirm compatibility faster.

For purchases made 3+ years ago, we may request the part’s serial number for safety and compatibility.
What do I need for a Warranty/Support request?

Please include: retailer name, purchase date, order/invoice number (if available), product model/SKU (if known), and a clear description.

Attach proof of purchase and photos of the issue (and packaging photos if the item arrived damaged).